Refund Policy

Credits are a prepaid balance you can spend on any paid Flyps product. We aim to be fair: if you were charged in error, if the platform failed to deliver a paid action, or if you're a consumer with a statutory right of withdrawal, you shouldn't be out of pocket.

• Unused credits within 14 days of purchase for consumers in the EEA/UK, in line with statutory withdrawal rights, provided the credits haven't been used.
• Duplicate or accidental charges — full refund of the erroneous transaction.
• Failed platform action — where a paid action failed due to a fault on our side and could not be completed, we credit or refund the consumed credits.
• Fraudulent charges — investigated and refunded once confirmed.

• Credits that have already been consumed by product usage, including AI model calls that returned a result.
• Purchases outside the applicable withdrawal window where credits were used before the request.
• Fees paid to third parties for services you connect (e.g. external LLM providers, payment fees, taxes withheld by intermediaries where non-recoverable).

Email [email protected] from the address on your workspace with:

• The invoice number or order ID from your dashboard.
• The date and amount of the charge.
• A short reason for the request.

We respond within 5 business days and, where approved, process the refund within 10 business days to your original payment method. Bank transfers may take longer depending on your bank.

If you're unsure whether a charge is legitimate, please contact us first — most disputes are resolved within a few hours. Chargebacks opened without prior contact may lead to a workspace suspension until the dispute is resolved.

If Flyps terminates your workspace without cause, we refund the unused credit balance. If a workspace is terminated for material breach of our Terms of Service or Acceptable Use Policy, unused credits are forfeited to the extent permitted by law.